1.1 Information You Provide

We collect personal information you voluntarily submit, including:

• •Contact Details: WhatsApp number or email address (required only for private answers if you don't have an account).
• •Account Information: If you create an account, we collect your email address, password (encrypted), and account preferences.
• •Question Content: The text of your submitted question.
• •Privacy Preference: Whether you want your question and answer to be public or private.
• •Contact Type: Your preference for WhatsApp or email communication (for private questions only).
• •Feedback Information: If you submit feedback, we collect your name, email, and feedback content.

1.2 Automatically Collected Information

When you visit the Service, we may collect:

• •Usage Data: Pages visited, time spent, and interactions with the website.
• •IP Address: For rate limiting, security monitoring, and abuse prevention.
• •User Agent: Browser and device information for security logging and session management.
• •Search Queries: When you search the Question Bank or use the similar questions feature.
• •Rate Limiting Data: To prevent abuse and ensure fair usage of our services.
• •AI Processing Data: Question content processed by our AI classification systems for genre assignment and scholar matching.
• •Security Monitoring Data: Information collected for security monitoring, including IP addresses, user agents, and activity patterns for abuse prevention.
• •Cookies: Small data files stored on your device to improve your experience and ensure the website functions properly. We use essential cookies for:
• •• Session Management: To maintain your browsing session and ensure security
• •• Rate Limiting: To prevent abuse and ensure fair usage of our services
• •• User Preferences: To remember your settings and preferences (e.g., theme preferences)
• •• Security: To protect against unauthorized access and maintain website security
• •You can disable cookies through your browser settings, but some features may not function properly. We do not use tracking cookies, advertising cookies, or any cookies for third-party analytics.

1.3 Information from Third Parties

We may integrate with WhatsApp and email services for communication purposes. When you provide your contact details for private questions, we may use these services to send you responses. These services' privacy policies apply to their respective services.

3.1 With Scholars

For private questions, your contact details (WhatsApp number or email) or account information may be shared with scholars to provide answers. Scholars are instructed to treat this information confidentially and are bound by confidentiality agreements. Public questions are shared without contact information.

3.2 Service Providers

We may share data with third-party providers (e.g., hosting services, algorithmic services for question classification, WhatsApp for communication, email services) to operate the Service. These providers are bound by agreements to protect your information.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect the rights, safety, or property of Fas'al, users, or the public.

3.4 Public Question Bank

If you choose public visibility, your question and the scholar's answer may be published in the Question Bank for educational purposes. Public questions do not require or display any contact information. Private questions remain confidential and are not shared in the Question Bank.

6.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience and ensure the website functions properly.

6.2 Types of Cookies We Use

We use the following types of cookies:

• •Essential Cookies: Required for the website to function properly, including session management and security features
• •Preference Cookies: Remember your settings and preferences (e.g., theme preferences)
• •Security Cookies: Help protect against unauthorized access and maintain website security
• •Rate Limiting Cookies: Prevent abuse and ensure fair usage of our services

6.3 What We Don't Use

We do not use tracking cookies, advertising cookies, or any cookies for third-party analytics. We do not sell or share cookie data with advertisers or third-party tracking services.

6.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, and block cookies. However, disabling essential cookies may prevent certain features from working properly. For more information, please refer to your browser's help documentation.

7.1 Account Creation

You may create a free account using your email address as an alternative to providing contact details for each question. Account creation is optional and not required to use the service.

7.2 Account Benefits

Account holders can track their question history, receive notifications about their questions, manage their preferences, and access additional features.

7.3 Account Data

When you create an account, we collect your email address, encrypted password, and account preferences. We do not share your account credentials with third parties.

7.4 Account Deletion

You can delete your account at any time through your account settings. Account deletion will remove your account data but may not affect questions and answers already published in the Question Bank.

8.1 AI-Powered Classification

Our platform uses AI systems to automatically classify questions into appropriate genres (e.g., Fiqh of Worship, Finance & Business, Family Matters) based on content analysis. This helps us match questions with the most qualified scholars.

8.2 Automated Scholar Matching

We use algorithmic systems to automatically assign questions to scholars based on their expertise, specialization, and current workload. This improves response times and ensures questions are answered by qualified experts.

8.3 Data Processing for AI

Question content is processed by our AI systems for classification purposes. This processing is automated and does not involve human review of the content for classification decisions.

8.4 AI System Accuracy

While we strive for accuracy, AI classifications are for organizational purposes and may require manual review by administrators. Users acknowledge that AI systems are tools to enhance service delivery.

10.1 Security Monitoring

We implement comprehensive security monitoring systems that track and analyze user activity to detect and prevent abuse, security threats, and suspicious behavior.

10.2 Rate Limiting

We apply rate limiting to all user activities to prevent abuse and ensure fair usage. This includes limits on question submissions (2 per hour), feedback submissions (3 per hour), and authentication attempts (3 per 15 minutes).

10.3 Audit Logging

We maintain detailed audit logs of security events, user activities, and system access for security monitoring and compliance purposes. These logs are retained for security analysis and may be used to investigate potential security incidents.

10.4 Data Protection

All security monitoring data is processed and stored securely, with access restricted to authorized personnel only. We do not use security data for any purpose other than protecting the platform and its users.